Refund Policy – Nely

We accept returns within 14 days of receiving your order.

Eligibility for Return

To be accepted, the product must be:

• unused

• in good condition

• in its original packaging

Return Procedure

To initiate a return, please contact our support at:
support@nely.com

We will guide you through the steps.

Refund

Once the product is received and inspected:

• the refund will be issued to the original payment method

• processing time: 5 to 10 business days

Return Shipping Costs

• Return shipping costs are the responsibility of the customer

• Unless the product is defective, damaged, or due to an error on our part

Defective Products

If your product is defective or damaged upon receipt:

• contact us immediately

• we will arrange for a replacement or refund

Exchanges

Exchanges are only accepted in case of:

• a defective product

• or an error with the order

Scope of Application

This return policy applies to orders delivered in:

• France

• Belgium

• European Union